| Q.
How do I get started with the Ecommerce Solution? |
A. First you will have to get an UST web
hosting account, which gives you access to our free Ultra Shop web store.
|
| Q.
How much is the application fee through 1stCommerce for an Internet Merchant Account? |
$150.00
$125.00 to an UST customer or PAL member
$100.00 to an UST customer and a PAL member
|
| Q. If I have my own merchant account will it work with UST's Gateway? |
A. No, only a 1st Commerce merchant account
will work with UST's Gateway.
|
| Q.
What are the advantages of being a PAL member? |
A. Channel and affinity
marketing - which means that you will expose your services/products to
thousands of web masters who can resell for you or whose products and
services you can resell at a discount.
Free advertising- Because there are over
100,000 unique visits daily to UST servers.
For more details visit PAL
|
| Q.
What is the minimum amount the merchant account will cost each month? |
A. $35.00. If you have
no sales during a month, you pay a $25.00 Minimum Transaction Charge and a $10.00 Monthly
Customer Service Fee. If you make sales during the month (let's use $1500.00 as an
example), you will pay $46.75.
Example: 10 sales x 150.00 per sale = 1500.00 x 2.25% + .30 per
transaction = 36.75 ($11.75 over the $25 Minimum Transaction Charge). The cost for this
example month's sales would be $46.75 ( 36.75 Transaction Charge + 10.00 Monthly Customer
Service Fee = $46.75).
|
| Q.
Can retailers not process an order if they think the order is invalid? |
A. If you are using UltraShop without the
transaction server and gateway, the following applies. When the orders come into the
retailer's mailbox, the retailer views the order and makes a decision whether to process
or delete the order. If you are using the transaction server and gateway, the order is
passed through the gateway for authorization and the capture and transfer of funds to your
merchant account. There is extensive fraud protection built in to the transaction server
and gateway.
|
| Q.
When my customers go to the checkout what happens to their order from there? |
A. When they go to the check out for UltraShop
and you are using the transaction server and gateway, their order will be transferred to
the 1st Commerce secure server. Once there, the customer will input their billing
information for processing, verification and payment.
|
| Q.
Does Ultrashop allow for sales tax? |
A. It does. Your shop can be configured to
automatically add sales tax to orders placed from a given state. Please select the state
where you wish to charge sales tax, and the enter current tax rate. You may select
no tax by leaving the state blank or by setting the tax rate to zero. You may also specify
individual items in your inventory that are not subject to sales tax.
|
| Q.
What if I can get into the Ultrashop Administration page for each of my sites fine, but I
cannot progress into any of the set up areas via the buttons? |
A. The newest version of Ultra Shop has a work
around that will prevent this error. Front Page creates .htaccess files that do not allow
for a POST method to any other directories than the directories it has named. If you
experience this problem please email or call tech. support so that they can install
another .htaccess for you (until the new version of Ultra Shop is available).
|
| Q.
What if I have problems with my email program and encrypted messages? |
A. Go to http://search.nai.com/mediasearch/
and do a search for plugin's and download the plugin for your email program.
|
| Q.
What if the different shipping costs are not available in the shipping options? |
You have the ability to provision up to 11 types of
shipping optioins when you install the Ultrashop software. The newest release does support
multiple shipping options.
|
| Q. What is the UST
Ecommerce Solution? |
A. The UST Ecommerce Solution coordinates the
transfer of funds between a customer's bank, a payment processing service, and your
bank. If the transaction is approved, funds usually are transferred to your bank
account (merchant) within 36 to 72 hours.
|
| Q.
What exactly is Ultra Shop? |
A. Ultra Shop is a shopping
cart/webstore/catalogue builder that turns your web site into a web store with full
electronic commerce capability.
|
| Q.
How much will the Gateway cost? |
Setup- $125.00
Monthly fee- Only $35.00
Transaction fees- FREE
|
| Q.
How long will it take me to install Ultrashop? |
A. Installation of Ultra Shop should not take
more than 10 minutes to install. You can install it from your control panel.
|
| Q.
How long does it take to setup a merchant account with 1st Commerce? |
A. A Merchant account takes 7-14 business days
to setup. For more details, visit 1st Commerce
|
| Q.
What happens to the order after it is submitted? |
A. The checkout program then emails a copy of
the order to the customer as a confirmation that the order was received.
|
| Q.
Is there a way I can configure the new online store to use my secure server as a default
server? |
A. No, the check out requires our checkout
code which we do not give out, and our licensed copy of PGP5 for linux, which we do not
give out for obvious reasons.
|
| Q.
What if I want to feature an item that is way down on my Inventory Sheet? |
A. One way to get your customers to
a specific item is as follows. For example, if you want to specify "FP-98
professional edition" software, then in the name field, use an HTML NAME tag in the
"Item Name" field.
example- Inventory Item Name:
<A NAME="fp98">FP-98 professional edition</A>
|
| Q.
How do I install the Ultrashop for my Virtual Hosts? |
A. Directory to install the
Ultrashop in will be:
/www/htdocs/virtualhostdirectoryname/ushop
The URL for this
directory would be:
http://virtualhost.com/ushop
|
