UST offers a monthly billing cycle to all customers and a quarterly billing cycle to FrontPage_tm and Server 1 accounts.  FrontPage_tm and Server 1 accounts are set up initially on a quarterly billing cycle but this can be changed to a monthly billing cycle after the first quarter upon the customer's request.  If you have billing questions and need to speak with a representative, please call 1-910-484-5668.

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If You Pay by Credit Card
Customers who pay by credit card are automatically charged the first of each month.  You will receive a statement via email on the 10th of each month detailing invoices and payments posted to your account for the previous month.  If the statement reflects a balance due, there was a problem with the processing of your credit card and you should contact us immediately to avoid any finance charge assessment for late payment.  If you are paying by credit card please ensure we have updated credit card information. Please use our secure credit card update form. if you need to send us new information.

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 If You Pay by Personal or Company Check
Customers who pay by check are mailed statements via US Postal Service and emailed statements on the 10th of each month, with payment due on the first day of the following month.  Payments are considered late after the fifth day of the month and a finance charge will be assessed to your account.  You will also receive invoices via email throughout the month as they are posted to your account.  All invoices and payments from the previous month will are detailed in the monthly statement that you receive. You may pay online by using our secure

 paybycheck site.

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Disk Usage
If you exceed you allotted disk usage for you account you will be billed a rate of $.70 cents per MB in 5 MB increments.  Your disk usage is calculated by the average amount of space you have used each day in a thirty day period.  Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site.

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Data Transfer
UST charges $.07 cents per MB should you exceed your allotted data transfer.  UST offers dedicated bandwidth packages for customers who require greater amounts of bandwidth.

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Finance Charges
Invoices are aged from the date that they are created. Finance charges will be assessed to all accounts with invoices 30 days more past due.  The finance charge amount is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate (.18 divided by 365).  If the calculated finance charge amount is less than the minimum finance charge of $.50, the minimum amount will be used instead of the calculated amount.

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Collection Procedures
Your account becomes overdue 5 days after the due date on the invoice. Should your account become overdue, you will receive a reminder via email that we have not received your payment. If your account becomes more than 10 days past due your service will be suspended. If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection agency.

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Please fill out the following form to update your billing information for our Accounting Department. Any questions regarding your bill may be sent to billing@USTeam.net
 

Domain Name:
Customer Code
Name:
Email:
Address:
City:
State:
Country:
Zip:

Additional Comments:

 

NOTE: ICANN registeration fee is $48 SEPARATELY to cover your domain name for two (2) years.
UST will register your domain name for FREE!
 

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sales@USTeam.net